Shipping Information
STANDARD SHIPPING:
Most of our small package shipments are made with UPS. Their policies for delivery attempts, signature requirements, package inspections, damage and/or refusal are very strict. If a package is signed for or left by the driver and concealed damage or missing items are discovered, please contact UPS immediately. They may require a package inspection and you may be required to fill out a claim with UPS for relief. Please save all original materials.
Equipment or large orders shipped on pallet(s) generally ship via common carrier trucking companies including UPS Freight, YRC, Old Dominion, R & L and other carriers. These carriers are hired to deliver your order curbside with a lift-gate truck when needed. If you require additional delivery services, such as inside delivery with set-in-place, please choose our “White Glove Delivery Service” when checking out. However, if the delivery personnel encounter staircases, tight doorways or obstructions inside to where the equipment is to be located, additional charges will be assessed.
Once you sign for a delivery, the trucking company is absolved form any responsibility for damage, either obvious or concealed to the product. Unless noted on the bill of lading form that the unit is damaged or may be damaged, the responsibility for filing a claim is yours with the carrier. We have no recourse with the carrier or factory, if you sign for the delivery “clear.” We always encourage our customers, or their staff, to inspect the product carefully before accepting and signing the delivery form. In many cases, small damage to a door or front louver panel can be replaced at a minimal cost. With any significant damage, the shipment should be refused and you should contact us immediately.
INSTALLATION:
ChefsFirst does not include the installation of any equipment, unless that item specifies factory installation in the product description. ChefsFirst is not authorized nor licensed or insured to connect any product to customer utilities. We always recommend hiring a licensed electrician or plumber to handle any installation work.
REFUSED SHIPMENTS:
Large equipment, some special order items, or items shipped directly from the manufacturer may be refused or returned, if unused and kept in the original packaging, based on that manufacturer's return policy and fees. Returns of defective or DOA items are also handled based on that manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact a Customer Service Operator as soon as possible, if you wish to return an item, so we may get the return set-up for you with the manufacturer.
The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
When an item is returned, there are many costs associated with processing the return. We only charge a restocking fee for items that are returned to us or the manufacturer. The industry standard for restocking fees is 30%, but we often can lower this to 20-25% by negotiating with the factory on your behalf.
Most of our small package shipments are made with UPS. Their policies for delivery attempts, signature requirements, package inspections, damage and/or refusal are very strict. If a package is signed for or left by the driver and concealed damage or missing items are discovered, please contact UPS immediately. They may require a package inspection and you may be required to fill out a claim with UPS for relief. Please save all original materials.
Equipment or large orders shipped on pallet(s) generally ship via common carrier trucking companies including UPS Freight, YRC, Old Dominion, R & L and other carriers. These carriers are hired to deliver your order curbside with a lift-gate truck when needed. If you require additional delivery services, such as inside delivery with set-in-place, please choose our “White Glove Delivery Service” when checking out. However, if the delivery personnel encounter staircases, tight doorways or obstructions inside to where the equipment is to be located, additional charges will be assessed.
Once you sign for a delivery, the trucking company is absolved form any responsibility for damage, either obvious or concealed to the product. Unless noted on the bill of lading form that the unit is damaged or may be damaged, the responsibility for filing a claim is yours with the carrier. We have no recourse with the carrier or factory, if you sign for the delivery “clear.” We always encourage our customers, or their staff, to inspect the product carefully before accepting and signing the delivery form. In many cases, small damage to a door or front louver panel can be replaced at a minimal cost. With any significant damage, the shipment should be refused and you should contact us immediately.
INSTALLATION:
ChefsFirst does not include the installation of any equipment, unless that item specifies factory installation in the product description. ChefsFirst is not authorized nor licensed or insured to connect any product to customer utilities. We always recommend hiring a licensed electrician or plumber to handle any installation work.
REFUSED SHIPMENTS:
Large equipment, some special order items, or items shipped directly from the manufacturer may be refused or returned, if unused and kept in the original packaging, based on that manufacturer's return policy and fees. Returns of defective or DOA items are also handled based on that manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact a Customer Service Operator as soon as possible, if you wish to return an item, so we may get the return set-up for you with the manufacturer.
The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
When an item is returned, there are many costs associated with processing the return. We only charge a restocking fee for items that are returned to us or the manufacturer. The industry standard for restocking fees is 30%, but we often can lower this to 20-25% by negotiating with the factory on your behalf.