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Returns are never a problem. If you would like to return or exchange merchandise, please contact us by calling 1 M-F 8:30am -w 5:00pm PST, email us at service@Hitachi.com or fax us at +1 (408) 516 9006.

Within 30 days of receipt of your shipment, you may return any item for a full refund (we'll also refund the shipping cost if the return is a result of our error). Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, will be charged a restocking/refurbishing fee are our discretion. We cannot accept items returned after 60 days.