FAQs |
| Q1. What is Hitachi eCommerce's return policy? |
| Q2. When will I get my order? |
| Q3. What payment methods does Hitachi eCommerce accept? |
| Q4. How many products do you have? |
| Q5. How do I submit a Reseller Permit number? |
| What is Hitachi eCommerce's return policy? |
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Within 30 days of receipt of your shipment, you may return any item to Hitachi eCommerce for a full refund (we'll also refund the shipping cost if the return is a result of our error). Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, will be charged a restocking/refurbishing fee at our discretion. We cannot accept items returned after 60 days.
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| When will I get my order? |
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We will ship your order promptly after it is received. Most merchandise will arrive in 7-10 business days. Oversized items may take longer.
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| What payment methods does Hitachi eCommerce accept? |
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We accept Visa, MasterCard, Discover, American Express, PayPal, Pre-paid Company Check, or Personal Check, (Note: All Check Orders take longer to process because they must first be cleared with the bank), Wire Transfer, and Purchase Orders, depending on your account.
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| How many products do you have? |
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5000
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| How do I submit a Reseller Permit number? |
| On our Business to Business Store, Reseller Permit Number is asked during registration. When you sign up, provide your Reseller Permit Number in that form. |